Refund & Cancellation Policy
At PackersReviews.com, we are committed to providing transparent, fair, and reliable digital listing and review mediation services for relocating consumers and moving businesses across India.
1. Scope of Services & Corporate Merchant
This Refund & Cancellation Policy governs all commercial transactions, digital subscriptions, and listing packages purchased on PackersReviews.com. The platform and its billing operations are owned and managed by Groveus Informatics Pvt. Ltd. (hereinafter referred to as the "Company", "Merchant", "We", or "Us").
Our paid digital services primarily include Verified Pro Business Memberships, Company Profile Claim & Verification Badges, City Featured Prominence Listings, and Business Brand Promotion Tools provided to moving companies and logistics operators. Standard consumer review browsing and submission services are completely free of charge.
2. Cancellation Policy
Moving businesses and partners who subscribe to our paid membership tiers can request cancellation under the following terms:
- Before Service Activation (Within 24 Hours): If a subscription was purchased and you wish to cancel prior to account verification and profile activation, you may request a cancellation within 24 hours of payment.
- Recurring Subscription Renewals: You may cancel the automatic renewal of any monthly, quarterly, or annual subscription at any time through your business dashboard or by writing to our billing desk at least 48 hours prior to the next billing cycle.
- Active Service Term: Once a verification badge or featured listing is live and active during the agreed billing period, cancellation will take effect from the next billing cycle.
3. Refund Eligibility & Guidelines
Refunds are evaluated objectively by our billing compliance team based on the following criteria:
| Scenario | Refund Eligibility | Terms & Action |
|---|---|---|
| Duplicate Payment / Technical Billing Error | 100% Full Refund | Automatic reversal within 5–7 business days upon transaction verification. |
| KYC / Verification Document Rejection | 100% Full Refund | If our compliance team rejects your business credentials, full payment is refunded immediately (excluding payment gateway processing charges if applicable). |
| Cancellation Request Within 24 Hours (Before Activation) | Full Refund | Refunded in full if no digital listing or promotional service has been initiated. |
| Mid-Term Cancellation of Active Featured Plan | Non-Refundable | Services delivered during the active billing period are non-refundable. Auto-renewal will be terminated. |
Note: Accounts terminated or suspended due to submission of fraudulent reviews, fake KYC documentation, customer extortion, or violation of our Anti-Spam Policy are strictly not eligible for refunds.
4. Processing Timelines & Mode of Refund
All approved refunds are credited back to the original source payment method used during checkout (Credit Card, Debit Card, Net Banking, or UPI):
5. How to Submit a Refund or Cancellation Request
To request a refund or cancel your subscription plan, please contact our billing support desk with the following details:
- Registered Business Name & Company ID
- Registered Email Address and Mobile Number
- Payment Transaction ID / Order Reference / Invoice Number
- Reason for refund or cancellation request
Send your request to our official billing email: info@packersreviews.com with the subject line "Billing Request - [Your Company Name]".
6. Chargebacks & Dispute Resolution
We encourage all partners and clients to reach out directly to our billing support desk before initiating a chargeback or payment dispute with your issuing bank. We are committed to resolving all genuine transaction discrepancies fairly, quickly, and transparently.
7. Billing Compliance & Corporate Desk
For any questions, clarifications, or disputes regarding payments, refunds, and cancellations, please reach out to our designated Grievance Officer: