Privacy Policy

1. Corporate Identity & Data Fiduciary

This Privacy Policy applies to all users, consumers, reviewers, moving company owners, and visitors who access or use PackersReviews.com (hereinafter referred to as the "Platform", "Website", "We", "Us", or "Our").

The platform is owned, managed, and operated by Groveus Informatics Pvt. Ltd. (hereinafter referred to as the "Company"), which acts as the designated Data Fiduciary / Data Controller under Indian Information Technology and Data Protection laws.

By accessing or using our Website, submitting a review, creating a user or business profile, or making payments for listing subscriptions, you acknowledge that you have read, understood, and consented to the practices described in this policy.

2. Categories of Information We Collect

We collect only the necessary information required to operate a trusted review platform, prevent spam, and deliver business listing services:

C. Technical & Device Data: IP addresses, browser types, device identifiers, and timestamp logs collected strictly for security monitoring, anti-fraud algorithms, and rate-limiting.

3. Payment Processing & Financial Security

When moving partners subscribe to paid listing packages or verified badges, all financial transactions are processed securely through certified, Reserve Bank of India (RBI) authorized PCI-DSS Compliant Payment Gateways (e.g., Razorpay, Cashfree, PayU, or Stripe).

• Zero Card Storage: PackersReviews.com does NOT store or record your full Credit/Debit Card numbers, CVV, Net Banking passwords, or UPI PIN on our servers.
• 256-Bit SSL Encryption: All sensitive transaction data transmitted during checkout is encrypted using TLS 1.3 / 256-bit Secure Socket Layer (SSL) encryption.
• Billing Records: We maintain only basic transaction metadata (Order ID, Payment ID, Date, Amount, and GST Invoice) for statutory taxation and accounting records.

4. Protection of Uploaded Moving Proofs & Invoices

When consumers upload moving bills, booking receipts, or consignment notes (Bilty) to earn the Verified Shifting Experience badge, our verification team applies automated and manual masking to redact private identifiers (including exact house/flat numbers and recipient phone numbers) before any review media is stored or published.

5. Purpose & Lawful Basis of Processing

We process your information strictly for lawful, transparent business purposes:

• To publish and showcase authentic, consumer-driven reviews and star ratings.
• To authenticate user identity and prevent fake, malicious, or automated bot submissions.
• To enable moving companies to claim their profiles, manage branch details, and publicly respond to feedback.
• To generate GST tax invoices, process subscription renewals, and deliver digital business tools.
• To comply with statutory legal mandates, law enforcement requests, and resolve user grievances.

6. Strict Zero Spam & No Lead-Selling Commitment

Unlike traditional moving lead aggregators that sell customer phone numbers to multiple telemarketers, PackersReviews.com NEVER sells, rents, or monetizes consumer phone numbers or email addresses to third-party telemarketing agencies. Users browse mover directories and initiate contact independently on their own terms.

7. Sharing of Information with Third Parties

We share personal data solely with trusted third-party service providers bound by strict confidentiality and data protection obligations:

• Payment Gateways: For processing subscription invoices securely.
• Telecom & SMS Aggregators: For delivering one-time passwords (OTP) and service transaction alerts.
• Cloud Infrastructure & Hosting: Secure, firewall-protected cloud database servers located in India.
• Legal Authorities: When required by court order, law enforcement investigation, or statutory Indian regulations.

8. Cookies & Tracking Technologies

We use essential session cookies and standard analytical tools (such as Google Analytics) to improve website loading speeds, maintain user login sessions, and optimize search performance. You can control or disable cookies via your browser settings; however, certain interactive features (like review posting) may require essential session cookies.

9. Your Rights: Access, Correction & Data Erasure

Under applicable data protection laws, you possess the following rights regarding your personal information:

• Right to Access & Correction: View and update your profile information via your account dashboard.
• Right to Erasure: Request the deletion of your account and submitted feedback by emailing our data privacy desk.
• Right to Withdraw Consent: Opt-out of non-essential communications at any time.

All verified data deletion requests are completed within 48 to 72 business hours, subject to statutory retention requirements for financial and tax audits.