Dispute Mediation Desk
Protecting legitimate packers and movers from fake, malicious, or competitor reviews while maintaining genuine customer transparency.
How Dispute Mediation Works
We understand that running a moving company is hard work and competitor spam or fake reviews can unfairly damage a good reputation. At the same time, we protect authentic customer experiences.
If you receive a review that you believe is completely fake or posted by someone who never hired your services, you can report it directly from your owner dashboard. We audit evidence from both sides before taking action.
The 4-Step Dispute Process
1. Report the Review
Log into your dashboard, click "Report Review", and state why you believe it is fake or unverified.
2. Verification Request
Our team contacts the reviewer and asks for proof of moving service (LR copy, quotation, or receipt).
3. Owner Response
If it is a real customer issue, you can post an official public reply explaining your side or solution.
4. Fair Outcome
If no proof of service is provided by the reviewer, the fake review is permanently removed.
Our Moderation Policy
- No Paid Removals: We never delete genuine negative reviews for money. That destroys customer trust.
- Zero Tolerance for Competitor Spam: Fake negative reviews created by rival companies without proof of service are removed.
- Public Right of Reply: You can always publish your official company response to any review on your profile.
- Privacy Protected: Invoices or LR copies submitted during disputes are used solely for moderation and never published publicly.
Need Assistance with a Review?
Log into your business dashboard using your mobile number and OTP to manage your reviews and submit disputes.